We purchased two youth room sets and one bedroom set from Vivense. Although they said the delivery would be on October 15, as of October 29, the order still hasn’t been fully delivered. Not only did it arrive late, but some of the parts were also missing. For example, the second youth room still doesn’t have the top panel of the wardrobe, and the lower sections and nightstand are missing. Vivense’s own team couldn’t assemble the desk, so the manufacturer had to come and do it themselves. In the bedroom set, the wardrobe couldn’t be assembled because the bottom and top panel connectors were broken. They don’t seem to be properly tracking their products.
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I purchased bedroom, living room, and dining room sets from the Modoko Vivense branch. Everything was assembled beautifully, except the wardrobe in the bedroom, which still hasn’t been set up. My belongings are scattered everywhere. The reason for the delay is the missing hardware package and damage...
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
Comments