Vivense Delayed My Sofa Repair and Ignored My Refund Requests

The Frido Corner Sofa I purchased from Vivense developed a defect shortly after purchase, so I opened an after-sales support ticket on August 31. Despite considerable effort on my part, the sofa was not collected from my home until October 2, nearly two months later. However, as of November 6, the product has still not been returned to me, and Vivense has failed to provide any clear updates about the repair process. Although the legally mandated 20-business-day repair and return deadline under the Consumer Protection Law has clearly been exceeded, I have formally requested a refund, which is my legal right, twice by email and twice by phone. Despite these repeated requests, Vivense has offered no solution, failed to respond, and continues to leave me waiting without any meaningful updates. I feel that I am being deliberately given the runaround. Since the product was not repaired within the legally required timeframe, I demand that my right to a refund for the Frido Corner Sofa be honored immediately and that the full purchase price be refunded. I also request that the inconvenience caused by these delays and the lack of communication be resolved without further delay.