Vivense Mora Sofa Not Delivered And Cancellation Refused
On 4 April, I purchased a Mora right-corner sofa from Vivense’s Çorlu store with the order number 18B808625039. At the time of purchase, I was informed that the product would be delivered between 18 May and 1 June. However, despite these dates having passed, the sofa has still not been delivered. During this process, I called customer service many times, but I was given different and conflicting information in almost every call. On one day I was told that the product was in the warehouse and being prepared for shipment, while the next day I was told that it had been taken back into production. In addition, one representative stated that the product was in İnegöl, and another said that it was in Torbalı. In every conversation I was told that “an e-mail has been sent to the supplier”, but I received no concrete response and no definite delivery date was provided. Due to this ongoing uncertainty, I requested to cancel my order, but I was told that my right of cancellation had expired. I do not accept this approach for a product that has not been delivered and for which accurate, consistent information cannot be provided. I request that Vivense either immediately provides a clear and definite delivery date and delivers my sofa accordingly, or cancels my order and refunds my payment in full. If this situation is not resolved, I will apply to the Consumer Arbitration Committee and pursue my legal rights.
After the relevant meeting, I was informed that on Friday the mentioned chair would leave production and be delivered to the main company in İnegöl, and that it would be definitively delivered to us within this week. I requested to be informed about the current status within Friday; I was promised that I would be called with information, but I received no response, and my calls are not being answered. My problem still persists. I want the promises to be kept and my product to be urgently delivered to me within this week.
We still haven't received any response from the relevant company; we barely managed to get through to a customer representative, and were told that the product has just arrived at the İnegöl warehouse. We are not getting any information about when it will be delivered.
Hello Ms. Sultan, We are very sorry for unintentionally keeping you waiting. A preliminary delivery schedule for your product has been made for 19/06. When the schedule is finalized, our team members will send you a message. If you confirm the message, they will visit you that day for delivery. We kindly ask you to wait a little longer. The process is being tracked. Best regards.
Hello Ms. Sultan, Your product has been delivered. We hope you enjoy using it on pleasant days. We are sorry for unintentionally keeping you waiting. Thank you for your understanding, and we wish you a good day. Sincerely, Solution Center support.vivense.com
I was never satisfied. You delivered a corner sofa just yesterday after two and a half months. I don't recommend it to anyone. I hope no one gets harmed. They also said that the order would not be cancelled due to the delay. This is also a violation of the law.
