I ordered a dresuar from Vivense in Kayseri, and it was shipped to me from another city. When the product arrived about a week ago, I saw that it had damaged parts and the overall quality was far below what I expected. I contacted Vivense customer service to report the damaged and poor-quality product, but I was told that the situation was a user error. I absolutely do not accept this, because the product was already in bad condition when I received it, and I have not used it in a way that would cause such damage. Since the product arrived damaged and is of poor quality, I request a full refund for this purchase and want this issue to be resolved as soon as possible.
Vivense gave me an appointment between 08:00–12:00 today for the home pickup of the side table I ordered, at my address in Talas/Kayseri. I waited at home during this time slot, and for a total of 4 hours no one showed up.
I received only one call on my phone, I returned the call immediately, but I could not reach customer service at all. When I called, I was told "You are number 80 in line," yet the line never moved forward and no one contacted me. This neglect and unprofessionalism has truly reached the point of being unacceptable.
It was already known to Vivense that this side table would be collected, based on a previous complaint I made about this issue. Nevertheless, the failure to honor the appointment and their inaccessibility is unacceptable. I request that Vivense promptly return my call, provide a clear and reliable time window for the pickup process, and keep me regularly informed throughout the process. At this point, reaching Vivense from my side has become almost impossible, so I want this communication to be provided by Vivense urgently.
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
I purchased a corner sofa from Vivense in September 2024. Less than a month after the product was delivered, the fabric began to tear and pill. Experiencing such an issue so quickly with a brand-new item both surprised me and caused significant inconvenience. After filing a complaint, I contacted Vi...
We bought a bedroom set from Vivense last October, and because our house was still under construction, we kept the items in their sealed boxes. On May 5, 2024, we received the installation packages. The assembly team arrived on May 7th, and upon opening the packages, they discovered damage to four p...
I purchased a 90×190 cm bed online from Vivense (Order No: FO7D064851e). About 3–5 months after buying it, a serious collapse appeared in the middle of the mattress and spread toward the edges. I paid ₺8,153.20 for the product, and as far as I know, it has a 2-year warranty. After experiencing this ...
Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple issues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my...
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