Vivense Damaged Dresuar Delivery - Refund Request
I ordered a dresuar from Vivense in Kayseri, and it was shipped to me from another city. When the product arrived about a week ago, I saw that it had damaged parts and the overall quality was far below what I expected. I contacted Vivense customer service to report the damaged and poor-quality product, but I was told that the situation was a user error. I absolutely do not accept this, because the product was already in bad condition when I received it, and I have not used it in a way that would cause such damage. Since the product arrived damaged and is of poor quality, I request a full refund for this purchase and want this issue to be resolved as soon as possible.
Progress
Vivense gave me an appointment between 08:00–12:00 today for the home pickup of the side table I ordered, at my address in Talas/Kayseri. I waited at home during this time slot, and for a total of 4 hours no one showed up.
I received only one call on my phone, I returned the call immediately, but I could not reach customer service at all. When I called, I was told "You are number 80 in line," yet the line never moved forward and no one contacted me. This neglect and unprofessionalism has truly reached the point of being unacceptable.
It was already known to Vivense that this side table would be collected, based on a previous complaint I made about this issue. Nevertheless, the failure to honor the appointment and their inaccessibility is unacceptable. I request that Vivense promptly return my call, provide a clear and reliable time window for the pickup process, and keep me regularly informed throughout the process. At this point, reaching Vivense from my side has become almost impossible, so I want this communication to be provided by Vivense urgently.
I attached a photo
Hello, First of all, we would like to express that we are very sorry for the negative experience you have encountered. We will arrange a discussion regarding the matter and provide you with information. You can be assured that the necessary steps will be taken to resolve the issue. Thank you for your understanding, and we wish you healthy days. Sincerely, Solution Center
Hello, In order to check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact details registered with the order (phone – email address) with us. Thank you for your understanding, and we wish you a good day. Sincerely, Solution Center
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Because we place great importance on customer satisfaction, the feedback we receive from valued customers like you is very important to us. Thank you for your understanding, and we wish you a good day. Sincerely, Solution Center
