Samsung UE50TU8000XTK Smart TV - Panel Failure Within Just 3 Years Of Purchase!

Dear Samsung Customer Service, I hope this letter finds you well. I am writing to express my disappointment and frustration regarding a recent issue I encountered with my Samsung Smart TV, Model code: UE50TU8000XTK - Version no: YA01/UTU8000/UTU8000H-U50TH1 - S/N: 05NV36MNB04724D, which has left me dissatisfied with the product's durability and overall quality. On 25 December 2023, my Samsung Smart TV failed to turn on, prompting me to seek assistance from Samsung Customer Service. After thorough diagnostics, I was informed that the issue lies with the panel, and a panel replacement is required. To my dismay, the television's warranty has recently expired, leaving me responsible for the repair costs. I would like to bring to your attention that I have been a loyal customer of Samsung for several years, and I have always chosen your brand for its reputation for quality and innovation. However, the premature failure of a critical component like the panel within just three years of purchase raises serious concerns about the product's manufacturing standards. I firmly believe that a Smart TV, a significant investment for any consumer, should not become obsolete or require major repairs shortly after the expiration of its warranty, especially when there is no evidence of mishandling or misuse on my part. I kindly request that Samsung address this matter promptly by considering the circumstances and extending support for the necessary panel replacement at no cost to me. I believe that such a gesture would not only restore my faith in the Samsung brand but also demonstrate a commitment to customer satisfaction and the quality of your products. I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.