In February 2024, I sent my Viomi V5 Pro vacuum under warranty. After 42 days, my complaint to Consumer Rights was wrongly evaluated and rejected by the Consumer Arbitration Board. It was claimed that the product was repaired for ₺2500 on April 26, but it was delivered to me with another defect. In February 2024, my warranty-covered product was not working efficiently. The service initially stated that the fan was faulty, and I was kept waiting for 20 days. After 20 days, it was stated that the motherboard was burned out. The motherboard was sent to Istanbul for replacement. 20-25 days later, due to my application to the Consumer Arbitration Board, the product was returned to me without being repaired, and it was delivered to me with another defect without being tested.
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
On January 17, 2025, I contacted Bestechnoloji for support regarding an issue with my Xiaomi Mi Robot Vacuum Mop 2 Pro. Instead of providing proper assistance, they claimed the issue was due to user error and charged me over ₺5,000 for repairs—without my approval. Two days later, they informed me t...
I bought the Xiaomi Mi Robot Vacuum Mop Pro in white from Vatan Bilgisayar about a year and a half ago. I had problems with mapping, so I sent it to the service. The service said that we used our vacuum in a bad area, blamed us for making a mistake, and asked for ₺5000. I filed a complaint with the ...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...
I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnormal noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21. The service team confirmed the issue and informed me that th...
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