I bought the Xiaomi Mi Robot Vacuum Mop Pro in white from Vatan Bilgisayar about a year and a half ago. I had problems with mapping, so I sent it to the service. The service said that we used our vacuum in a bad area, blamed us for making a mistake, and asked for ₺5000. I filed a complaint with the Consumer Arbitration Court, claiming that the seller sold me a faulty product, and the court accepted my case. The Arbitration Commission agreed with that decision. When I went to the store after coming back home, they told me that they absolutely had to make the product and suggested that I take the matter to court. I don't get why there's an issue with a product that's still under warranty and why I have to go to court and spend my own money. I won't ever buy Xiaomi products again; I feel like I wasted my money. Yeah, there are definitely a lot of people who have had bad experiences with Xiaomi's customer service. I just wanted to let everyone know that I've come to the realization that the issue with the robot vacuum cannot be fixed. I'm sharing this so that others don't have to go through the same experience.
On January 17, 2025, I contacted Bestechnoloji for support regarding an issue with my Xiaomi Mi Robot Vacuum Mop 2 Pro. Instead of providing proper assistance, they claimed the issue was due to user error and charged me over ₺5,000 for repairs—without my approval. Two days later, they informed me t...
Two years ago, I bought a Xiaomi Vacuum Mop Pro vacuum cleaner. It was unable to map accurately or clean thoroughly. I sent it in for service twice and received inconsistent responses. They found no problems in one case, but charged me in the other, citing user error without providing an explanation...
On April 14, 2022, I purchased the Xiaomi Vacuum Mop Pro robot vacuum from Vatan Bilgisayar. I had to send it in for warranty service due to issues such as map loss. To my surprise, they claimed that the device's radar and sensors had been damaged by impact and demanded around 3000 TL in repairs. In...
My 4-month-old Xiaomi robot vacuum cleaner's wheels broke, so I took it to the store where I bought it to the store in Mall Of Istanbul, they sent it to Ouno service, they immediately said user error and invoiced 3095 TL. I could not figure out how the master who looks at it can say user error, I am...
I bought the Xiaomi Mop Essential White robot vacuum in March 2022 from an authorized seller. The product broke after I barely used it. When I took it to the authorized service, they told me that the problem was my fault. They said that the breakdown happened because I didn't clean the filter proper...
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