On January 17, 2025, I contacted Bestechnoloji for support regarding an issue with my Xiaomi Mi Robot Vacuum Mop 2 Pro. Instead of providing proper assistance, they claimed the issue was due to user error and charged me over ₺5,000 for repairs—without my approval.
Two days later, they informed me that since I had not responded within their deadline, I would now have to pay ₺2,000 plus shipping fees just to get my vacuum back. If I refused, they would not return my product. When I called customer service, I pointed out that they should have disclosed these terms upfront, but their response was simply “It’s written on our website”, completely dismissing my concerns.
I have already filed a complaint with the Consumer Arbitration Committee, but I’m sharing my experience here to warn others against falling into the same trap. Xiaomi should reconsider working with such an unprofessional service provider!
I bought the Xiaomi Mi Robot Vacuum Mop Pro in white from Vatan Bilgisayar about a year and a half ago. I had problems with mapping, so I sent it to the service. The service said that we used our vacuum in a bad area, blamed us for making a mistake, and asked for ₺5000. I filed a complaint with the ...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro on November 17, 2020, from K8 Teknoloji with a 2-year Xiaomi Türkiye warranty. I specifically chose the Xiaomi Türkiye guarantee, paying more than other sellers, expecting reliable after-sales service. Recently, my vacuum’s battery started draining too...
I purchased the Xiaomi Mi Robot 1C vacuum mop robot on 24/4/2021, and unfortunately, it encountered issues. On November 2, 2024, I sent the faulty device to Fix Center as a paid shipment. Despite the product being under warranty, they requested ₺3,500 for the repair, citing that some components were...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
I sent my non-functioning Xiaomi S10T robot vacuum to your service center. After inspection, I was informed that the dustbin and filter needed replacement, and I was asked to pay ₺2,000 for the service. I proceeded with the payment, and the product was returned to me. However, the filter was not rep...
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