I have been using my Xiaomi Mop 2 Pro robot vacuum for about one month, and it frequently displays a “positioning” error, failing to locate itself properly. The device wanders randomly around the rooms, cleaning without following a mapped route. I tried cleaning the sensors and the device as recommended, but the problem persists with no improvement.
Since the warranty period has expired, I have not received any technical support yet. I use the device in Karabük city center, and this issue occurs during almost every cleaning cycle, causing constant inconvenience.
I request that the product be repaired free of charge, as the malfunction appears to be a recurring technical fault. I still have the purchase invoice and can share it if necessary.
I expect a quick and effective resolution to this issue.
I purchased the Xiaomi Mop 2 Pro robot vacuum on 22.10.23, hoping to simplify my daily cleaning. Unfortunately, within just a few months, the device started showing a persistent “collision sensor error.” Since then, I’ve sent it to service five times. Only on the first occasion did they replace the ...
I purchased the Xiaomi Mop 2 Pro robot vacuum about a year ago through Teknosa’s online store. I am using the product in Aydın. Since the day I bought it, I have constantly encountered a “collision sensor error.” Because of this, I have sent the device to the authorized service center three times. E...
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