My Vichy package arrived broken, how can I address this situation?

When a Vichy package arrives broken, a person can request a return or refund by following these practical steps:

Take clear photos of the damaged package, including the box, the product and the shipping label.

Access the official website: https://www.vichy.com/ and go to the “Contact Us” or “Customer Service” section.

Complete the form explaining the problem, attaching pictures and the order number.

Wait for a response from the support team (usually between 24 and 72 business hours).

If they approve the return, Vichy will usually send specific instructions and may cover the return shipping costs.

Always keep the emails and receipts of the process.

The customer has 14 calendar days to exercise their right of withdrawal, but if the product arrived broken, the claim for defective product applies, with no strict limit if communicated immediately.

If your problem is still not solved, you can file a claim with Xolvie. This can help you to have your consumer rights respected and the problem solved properly.