I ordered Vichy Dercos products from Trendyol, and my order was supposed to include free gift shampoos. Despite ordering two shampoos, I only received the gifts for one. I’ve seen many similar complaints in the reviews, and I’m starting to suspect that the seller on Trendyol might not be an official distributor. I’m requesting access to the camera footage from the packaging and processing stages of my order to verify what happened. Please address this issue and provide the missing items or an explanation.
I've been using Vichy Dercos shampoo for about 3 years to manage a scalp condition involving dandruff and eczema. It was the only product that helped soothe my scalp and significantly reduced my symptoms. I had never experienced any problems with it—until now. On June 20, I saw a deal on Trendyol an...
On May 22, I ordered Vichy Dercos shampoo for fine hair from Vichy’s official store on Trendyol. Since I’ve never had any issues with Vichy products before, I trusted the brand completely and purchased it without hesitation. The shampoo claims to be volumizing and suitable for all hair types, but th...
Hello, I've been using Vichy Dercos Anti-Dandruff Shampoo for dry and flaky scalps for over a year with great results—until now. I recently bought the same product from Vichy’s official store on Trendyol, expecting the usual quality. But the shampoo I received has a noticeably different scent and te...
I placed an order for three La Roche-Posay products on Trendyol, but when my package arrived, only two items were inside. One product—a face wash—was completely missing. I immediately contacted the seller through Trendyol to report the issue. La Roche-Posay’s team responded that they had reviewed th...
On October 15, 2025, I ordered a Vichy Dercos shampoo from the seller Stawell Kozmetik via the N11 platform. When I opened the package, I noticed that the shampoo had leaked inside the box, the cap had no safety seal, and it was partially open. Additionally, the component that should be located unde...
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