On September 19, 2025, I ordered Vichy Dercos Anti-Dandruff Hair Care Shampoo for Dry Hair, Refill Pack 390 ml from Trendyol (Order No: 10517187548). My order was canceled with a message stating, "Your shipment with the delivery number was damaged in transit, so the return process has been initiated." When I contacted Trendyol customer service, they informed me that the product was damaged in shipping, so an exchange is not possible. However, I would like to return the same product. I have received a refund, but I request that the product be reshipped. My order's delivery address is Nevşehir, and this is the first time I've encountered this type of issue. I request that Trendyol resolve my grievance by reshipping the product.
On November 1, 2025, I ordered a 5-liter Tetik dishwashing detergent from Trendyol (Order No: 10634302243). However, my order was canceled without any explanation. The product was supposed to be delivered to my address. When I contacted Trendyol customer service about the issue, no assistance was pr...
On October 12, 2025, I placed an order for seven brake pad sprays from the Beymark Yapı store on Trendyol (Order No: 10590751745). Despite several days passing since my purchase, my products have still not been shipped. I previously experienced a similar delay, and my order was canceled by customer ...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...
My Trendyol order number 10677807791, placed on 10/11/2025, has still not been shipped even though several days have passed. Since placing the order, I have seen no progress in the system and cannot access any clear information about when the product will be dispatched. I contacted Trendyol customer...
Comments