On September 2, my Vestel NFK 64012 E GI Pro Wi-Fi No Frost refrigerator stopped cooling. I immediately contacted the authorized service, but it took persistent effort before they came on September 3 to check the appliance. They decided to take it to the service center for further inspection.
For five days, they tried to identify the fault, and on September 8, I was told that the motor had failed and a replacement was ordered. When I personally visited the service on September 11, I was shocked to learn that although the motor had been entered into the system as ordered, the part had not even moved to the supply stage. The staff admitted they could not understand why the transfer wasn’t happening, especially since the part was shown as available in the factory’s stock.
My refrigerator is still under warranty, and no fee has been requested during this process. However, I have made numerous phone calls without receiving clear information or updates. I also requested a temporary replacement fridge, but was told none were available.
Being without a refrigerator in the middle of hot weather has left me with spoiled food and ongoing inconvenience. I find the lack of communication and service delays unacceptable. I expect Vestel’s Hatay Altınözü service center to provide faster solutions, proper updates, and resolve the repair without any further delay.
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