On September 2, my Vestel NFK 64012 E GI Pro Wi-Fi No Frost refrigerator stopped cooling. I immediately contacted the authorized service, but it took persistent effort before they came on September 3 to check the appliance. They decided to take it to the service center for further inspection.
For five days, they tried to identify the fault, and on September 8, I was told that the motor had failed and a replacement was ordered. When I personally visited the service on September 11, I was shocked to learn that although the motor had been entered into the system as ordered, the part had not even moved to the supply stage. The staff admitted they could not understand why the transfer wasn’t happening, especially since the part was shown as available in the factory’s stock.
My refrigerator is still under warranty, and no fee has been requested during this process. However, I have made numerous phone calls without receiving clear information or updates. I also requested a temporary replacement fridge, but was told none were available.
Being without a refrigerator in the middle of hot weather has left me with spoiled food and ongoing inconvenience. I find the lack of communication and service delays unacceptable. I expect Vestel’s Hatay Altınözü service center to provide faster solutions, proper updates, and resolve the repair without any further delay.
On July 12, 2025, I contacted Vestel customer service to report that my NFK48001X refrigerator had stopped cooling. A technician visited on July 14 and said the fridge needed to be taken to the workshop. He promised pickup within two days, but no one came. When I followed up by phone, they claimed n...
I bought a Vestel No Frost refrigerator, and while the freezer continues cooling, the upper refrigerator section completely stopped working. On Monday, I contacted Vestel service and a technician visited. They informed me that the refrigerator had to be sent to the factory and promised a replacement...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
My Vestel 620 Nofrost refrigerator, covered by the housing warranty, experienced a cooling failure in July. I contacted the authorized service, which demanded a service fee of 200 ₺ for their visit. During their second visit, a part was replaced, incurring additional charges. Later, when the cooling...
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