I purchased a refrigerator, washing machine, oven, hood, and stove from Vestel. On May 29, the Maltepe Bağlarbaşı service team came for delivery and installation. They scratched my kitchen cabinets during installation and didn’t install the hood filter. They also didn't explain how to use the products. They promised to return on June 1 to provide explanations but asked for an additional ₺ for the filter installation. They claimed if I extended the warranty immediately, it would be half price, but it would double if I waited until the next day. Despite their rudeness, I allowed the Vestel service team into my home but received no proper service. To make matters worse, they hit the building's wall with their car while leaving and drove off without addressing the damage. Consequently, they didn't return to complete the promised service on the agreed date.
I called Vestel on May 30, June 1, June 3, and June 4 to repeat my complaint. Currently, we can’t cook at home, yet Vestel profits from us. Customer service keeps saying, “Your complaint is in the queue.” Of course, a company with this many issues would have thousands of complaints in line. Buying Vestel is a regret. I'm including photos of the damage and the moment they hit the wall. This complaint will also be pursued with the police. Don't waste your time dealing with such problems; buy globally recognized Turkish brands and enjoy peace of mind.
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
This is Mustafa T***, a Turkish Citizen. I purchased a set of white appliances (dishwasher, washing machine, and refrigerator) from the Vestel authorized dealer in Ayvalık, Turkey in August 2024. With this letter, I want to bring to your attention the serious grievance I have experienced and request...
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
purchased a Vestel washing machine in good faith, believing that it was a quality product that would last for many years. However, after only a short period of time, the rubber seal on the machine became damaged. I contacted Vestel customer service to request a repair under the warranty, but they r...
Vestel brand is a complete disappointment. Vestel repair service and Vestel deceived us in Turkey very easily. Vestel repair service deceived us so that it would only work once. After the repair, they ran it once at our house and left saying we delivered it without any problems. We tried to start it...
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