On December 9, I withdrew a personal loan of ₺80,000 from my Sky Limit account using the VakıfBank mobile app. I observed a deduction of ₺3,150 labelled as "VakıfBank Profit-Making Package Fee Collection." I feel that this charge was applied unjustly and I am requesting a complete refund. Experiencing this kind of deduction while utilising banking services took me by surprise. I contacted customer service, but I was unable to receive a clear explanation regarding the reason for this fee. As a long-time customer, I was taken aback and let down by this practice. I anticipate a prompt refund of the fee to my account; if not, I will take the appropriate legal steps.
On June 20, 2025, I took out a ₺50,000 loan from VakıfBank through the Sky Limit option. An amount of ₺2,268 was deducted from my account under the label “VakıfBank Kazandıran Tarife Fee Collection.” I request a full and unconditional refund of this fee charged under the so-called Kazandıran Tarife....
During my loan application with VakıfBank, an amount was deducted for a service called “Kazandıran Tarife” without my consent or any prior explanation. Even though I later chose not to proceed with the loan, the fee for this package, which was deducted immediately without presenting any alternatives...
On the morning of October 14, around 7 a.m., I made an EFT transaction of ₺5,000 through the VakıfBank mobile app. During this transaction, a fee of about ₺6 was deducted. No information about this fee was provided beforehand, and I wasn’t notified in any way. When I called VakıfBank customer servic...
To the General Directorate of VakıfBank, I regret to inform you that for the past two months, my entire civil servant salary has been blocked by the bank without exception. Last month, my full salary of ₺39,482.13 and this month, ₺40,689.22, were completely withdrawn from my account the moment they ...
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