During my loan application with VakıfBank, an amount was deducted for a service called “Kazandıran Tarife” without my consent or any prior explanation. Even though I later chose not to proceed with the loan, the fee for this package, which was deducted immediately without presenting any alternatives, was not refunded upon my cancellation. I submitted a refund request to customer service, yet I have not received the refund after two days. It is unacceptable for the bank to hold onto this fee that was taken from me instantly and for which I have requested a refund. While the bank charges daily interest on payments owed to it, I expect this refund to be returned to me with interest as well. If the payment is still not made, I will escalate my request to CİMER and file a claim with the Consumer Arbitration Board.
On June 20, 2025, I took out a ₺50,000 loan from VakıfBank through the Sky Limit option. An amount of ₺2,268 was deducted from my account under the label “VakıfBank Kazandıran Tarife Fee Collection.” I request a full and unconditional refund of this fee charged under the so-called Kazandıran Tarife....
On December 9, I withdrew a personal loan of ₺80,000 from my Sky Limit account using the VakıfBank mobile app. I observed a deduction of ₺3,150 labell...
As a salary customer of VakıfBank, I applied for a ₺125,000 personal loan on 23.05.2025 for a short-term need, albeit with an unfavorable interest rate, and fully repaid the loan with interest on 10.06.2025. I took out this loan with the belief that any unused or time-based fees would be proportiona...
I have been using my VakıfBank Worldcard for a long time, and on 17.11.2025 a ₺699 card fee was charged to my statement. Last year, a discount was applied for the fee, but this year I am requesting a full refund. I contacted customer service to cancel the card fee, but they said it could only be rem...
Comments