Our shipment with tracking number 1Z4552V70427097501 entered Turkey on September 12, 2023, and the customs clearance process was successfully finished on September 14, 2023. It was then handed over to UPS for distribution. However, despite 8 days having passed, there has been no progress, and we are left in the dark about when it will finally arrive. This marks our third experience with UPS for imports, and while previous delays of 3-4 days were frustrating, this time it's a whole new level of disappointment. Their customer service is, without a doubt, a complete disaster. Whenever I call, they inquire if the customs clearance has been completed, almost as if making a joke out of the situation. Their response usually boils down to, "We are reporting the urgency to the authorities," with no concrete solutions or information provided. We're stuck in a frustrating limbo where our goods remain undelivered, and we have no clarity on when this ordeal will be over. It's truly disheartening.
It has been over a month since I initiated the return of my international shipment with tracking number 1ZAV3783D996775887 via UPS Türkiye, and the return still hasn’t been completed. The seller I purchased the item from confirmed that they have not received any return request from UPS. I’ve receiv...
I've been having a major problem with UPS Turkey in Ankara. I shipped a package on September 9, 2023, and despite the fact that it arrived in Ankara on September 20, 2023, they have yet to deliver it. They claim that the package was damaged and that they had to reseal it, but then they contradict th...
My cargo with tracking number 1ZEX03640404515702 from abroad arrived in Turkey on Thursday, May 11th. I made the tax payment on Friday, May 12, and got a message from UPS that the customs clearance has been completed. The date is May 20th. My cargo is not being delivered. No delivery date is given b...
UPS Turkey's service has not met my expectations. My product, which was shipped from Kayseri on February 14th, 2023, has been delayed in transit for several days, causing me significant inconvenience. The package was transported from Kayseri to Ankara and then to Izmir, where it was held for a day a...
Hello, I'm writing to say that I'm not happy with the service that UPS Turkey has given me. The last four numbers of my tracking number are 0813. My package arrived in the country on February 6, 2023, but I still haven't gotten it. I have called their customer service line at 0850 255 00 66 many tim...
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