TimeBucks Identity Verification Failed and Prevents Me From Withdrawing My Balance

I am having an issue with identity verification on my TimeBucks account. Even though I completed the identity verification process, I continue to receive the “Verification didn't complete” message, and the verification process never finishes successfully. Because of this issue, I am currently unable to withdraw the balance in my account. My TimeBucks User ID is 229827983.

Yesterday, I attempted to complete the identity verification process twice, but I received the same error both times. I have not received any explanation or reason for the failed verification, either through the app or by email.

I request that my identity verification be reviewed and that I be provided with a clear explanation of the reason for the verification failure. I also ask that my account be fully enabled so that I can withdraw my available balance without any further issues.