Amazon Package Delayed for 4 Days and Tracking Information Is Unavailable

On August 31, 2026, I placed an order through Amazon with a total value of approximately $130, including a Barbie Malibu Dreamhouse and other products. Although I ordered all of the items at the same time, the order was split into multiple shipments. In particular, the shipment containing the Barbie Malibu Dreamhouse, with tracking number IB0001524310, has still not been delivered even after four days.

When the order was initially placed, the estimated delivery date was September 1. However, the delivery date later disappeared completely from the Amazon app, and the status changed to “Delivery date is currently unavailable.” The Amazon tracking page also does not provide clear or useful information about the current status or location of this shipment.

I experienced serious difficulties trying to contact Amazon customer service. After finally getting connected, I was told that the representatives could not access the necessary shipping information and were unable to determine where the package was. I have not received any clear explanation or seen any concrete action taken to resolve the issue.

I request that this delayed and untraceable shipment be located immediately and delivered to me as soon as possible. If the shipment cannot be located or delivered promptly, I request an immediate refund for the affected product. I also expect Amazon to provide a clear explanation and information regarding the communication and tracking problems I have experienced throughout this process.