Barbie School Backpack Lost Its Color After One Wash

On August 19, 2026, I purchased a licensed Barbie fuchsia-colored school backpack from the Şok Malazgirt store in Pendik, Istanbul. When I got home, I washed the backpack, and after washing it, the color completely faded. The fabric also became worn and looked old and used.

I purchased the product through Cepte Şok. After I submitted a complaint, Şok accepted my refund request and told me that, because I had paid cash on delivery, the courier would collect the defective product and bring my refund at the same time. However, for approximately three to four days, I have repeatedly been told that the courier would arrive “in one hour” or “in half an hour.” Despite these assurances, no courier has arrived and my refund has still not been completed.

I request that the defective backpack be collected as soon as possible and that the full amount I paid be refunded to me without further delay. I also request that this matter be resolved without any further unnecessary delays and that the company investigate this handling of the return process to prevent similar practices from happening again.

Photos of the backpack showing the issue are attached to this complaint.