Uber Eats Refund Request for Wrong Delivery and Missing Order

Today, I placed an order through Uber Eats from Hey Döner (Doğu) at 18:36. My address was entered correctly in the address field, and my previous order was successfully delivered to the same address. However, this time the courier took my order to a completely different location. I ordered a burrito, and at around 19:20, the courier called me through Uber Eats and asked about my location. I clearly told the courier that I was on Gökşen Sokak.

Afterward, I received another call from a number that I assume was customer service regarding address confirmation. They asked whether there was a park in front of me. I said there was not and explained that I would be taking the elevator, but the call was then disconnected. When I checked my order status afterward, it showed that the order had been marked as “delivered.”

I contacted customer service through the support section and saw a note stating that both the courier and customer service had attempted to call me but could not reach me. It also stated that the order had been left at the door of a building at an address shown as “No:1.” There is no such address at my location, and I have no idea where my order was actually left.

I had clearly told the courier that I was on Gökşen Sokak, and the address I entered in the app was also correct. Despite this, a completely different and apparently nonexistent “No:1” address was used for the delivery. Although a note was entered into the system, the courier did not make another reasonable attempt to contact me and complete the delivery correctly.

For order number 11569670241, with a total amount of 285 TL, I have already submitted a refund request through the app. I kindly request that my refund be approved urgently and that the full amount I paid be refunded. I also ask that Uber Eats investigate the incorrect delivery and the inaccurate notes entered by the courier and customer service so that similar issues do not happen again. Please review this case carefully and confirm once the refund has been processed.