Uber Eats Refund Denied After System Error
On 22/09/2026 I placed an order from Hammurbey Lahmacun via Uber Eats, with my home address correctly selected in the application. Due to what they described as a “system error”, my order was sent to my work address instead, which is a completely different location. As a result, the order was cancelled with the note “wrong address”, but no refund of the ₺848 I paid via digital wallet was made. When I contacted Uber Eats customer service, they stated that they do not issue refunds for incorrect orders within a 5 km distance. However, in this case the mistake did not originate from me, as my home address was selected correctly in the system, and I did not receive any products at my home address. I find it unacceptable that I am being held responsible for a system error and that my payment has been taken without delivering the service. I request that the full amount of ₺848 paid for the cancelled order be refunded to my account as soon as possible and that this issue be reviewed so that similar grievances do not occur again.
