Uber Eats Constantly Marks My Undelivered Orders as Delivered

I am a frequent customer who orders both groceries and food delivery through Trendyol and Uber Eats. Despite this, I constantly experience issues, especially with my grocery orders, and I am honestly fed up.

In nearly every other order, I encounter problems like missing items, wrong items being delivered to my house, or receiving damaged and unusable products. In some cases, my orders are marked as "delivered" in the system even though I never received them. I can clearly see that these issues are becoming much more frequent, especially with my Uber Eats orders.

I report all of these incidents one by one through the in-app assistant or support channels every single time, so my complaints and records are well documented in your systems. Despite this, I don't see any concrete action being taken against the couriers or any corrective steps to reduce these recurring issues. Experiencing the same problems over and over, having to explain myself repeatedly, and still not being offered a permanent solution is incredibly exhausting.

My expectation from Trendyol and Uber Eats is to ensure that the people delivering these orders are trained, responsible individuals who take their jobs seriously, and that the delivery processes are monitored much more strictly. Furthermore, I demand that the necessary corrections be made for my undelivered, missing, or damaged items based on my support records, and that permanent measures are taken to prevent these issues from happening again.