Uber Eats Delivered Smaller Ayrans Than Advertised

I placed an order through Getir Yemek on October 3, 2026, at 5:32 p.m. in Kars Merkez. The order included a doner kebab and three ayrans that were clearly listed in the app as 28.5 cl each.

The doner kebab was fine, but the ayrans delivered were not 28.5 cl as advertised. They were smaller packages, and I have clear evidence proving the difference. My Getir Yemek order number is 11669452192.

After noticing the discrepancy in size, I submitted a complaint through Getir Yemek/Uber Eats. My complaint was rejected twice without any proper explanation, so I submitted additional complaints. Eventually, someone from Uber Eats contacted me and told me that they could not do anything about the issue, despite the obvious difference between the product that was advertised and the product that was delivered.

I feel misled and disregarded by this process and by the refusal to acknowledge the clear mistake. I request a refund for the three ayrans that were advertised as 28.5 cl but delivered in smaller sizes. I also expect this misleading product listing to be investigated and corrected so that other customers do not experience the same problem.