On October 22, 2024, around 9:25 PM, I purchased a ticket from Turna.com for my trip to China, costing ₺24,000. Later that day, I had to cancel my plans and requested a refund. Initially, Turna.com offered me a refund of ₺16,000, which I accepted. However, they then claimed there was a technical issue and instructed me to request another refund offer. To my shock, the second offer was only ₺500 for the same ₺24,000 ticket.
When I questioned how the refund amount could drop so drastically, they replied that the airline's policy had supposedly changed, and I was told that I had to accept the ₺500 offer or lose the refund option entirely. Although the email indicated the refund offer would be available for a limited time, they didn’t provide a specific expiration date. I accepted the initial offer at 10:00 AM the following morning, well within what I believed was an acceptable timeframe, yet they claimed it had expired.
This inconsistency and lack of transparency are unacceptable. I will never purchase another ticket from Turna.com. I expect a fair and reasonable solution, not constantly shifting terms and threats of forfeiture.
On November 9, 2024, I purchased a flight ticket from Turna.com for ₺34,448. Unfortunately, due to a visa issue, I was unable to use the ticket, which was completely beyond my control. I immediately initiated the cancellation and refund process, expecting a reasonable refund based on their policy. ...
On August 15, 2024, I purchased a round-trip ticket from Turna.com with PNR numbers Z2NAD8 (departure) and HY923N (return). I recently requested a change for my ticket. While the price for the new ticket is listed as ₺7500 on their website, I was charged ₺8500 for the change. Additionally, I am not ...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
On January 13, 2025, I purchased tickets for three people via Skyscanner through Turna.com, and the payment was successfully processed from my card. However, just two minutes later, I received a call from Turna.com claiming the ticket prices had changed and demanding an additional fee of over ₺6000....
I booked a flight ticket through Turna.com for ₺4300 but had to cancel it the following morning as I couldn’t find a suitable return flight. Despite canceling within 8 hours, I was only offered a refund of ₺2061—less than 50% of the ticket price. Additionally, they informed me that the refund would ...
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