1

Turkish Airlines Didn't Provide Transportation and Ignored the Feedback

Saber
Saber
Turkish Airlines
April 13, 2024 3:59 PM256

My Hakkari to Ankara flight was canceled, and as an alternative, they offered me a Van to Ankara flight on the same day. When I inquired about how I would get from Hakkari to Van, THY services assured me they would provide transportation. However, the promised transportation never arrived, and I missed the Van flight.

To make matters worse, when I reached out to THY through their feedback system, I received no response. This has left me with no other option but to seek resolution through this platform.

I have already contacted THY multiple times, both through voice recordings and written communication, but their lack of response and inaction is disheartening.

Where has the airline's once-renowned quality control gone? Where is their commitment to customer satisfaction?

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