Although the flight was 40 minutes away, they did not let me and my family on the plane, claiming we were late. Despite the fact that my spouse was on the same flight, they labeled me as 'late' and denied us boarding. To make matters worse, they made us buy 5 new tickets for our family of five. As if that wasn't enough, I had previously called their customer service for assistance, only to be told they couldn't help and had no idea who to contact. What is the point of having a call center if they can't provide a solution or assistance? I'm demanding an end to my ordeal as well as a refund for the Turkish Airlines tickets I purchased. Because of their lack of empathy and unhelpful attitude, this experience has turned into a nightmare.
I purchased a flight ticket with the number TK/WJIBZC from Turkish Airlines for my mother and siblings. The flight was scheduled for 8:30, and we arrived at 7:35. They told us we were 5 minutes late, the plane doors were closed, and our ticket was canceled without a refund. We were told there was no...
Don't believe Turkish Airlines if they send you a delay message. My boarding pass was updated to reflect a one-hour and forty-minute delay. After an hour, when I was certain I had missed my flight, they suddenly sent another message stating that it would depart at the scheduled time. As a result, ap...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
I missed my April 22 flight from Trabzon to Istanbul and Istanbul to Toronto with Turkish Airlines. I know that I need to be at the airport two hours before the flight. I was only half an hour late and arrived at the airport around 09:30. One of my suitcases was requested to be checked three times. ...
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
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