I purchased an international ticket from the Turkish Airlines website. Since I was traveling with a child, I bought the premium package that includes seat selection and chose our seats. The flight was supposed to be an Anadolu Jet flight, but it was later transferred to Ajet, and now my selected seats are no longer available. I can't select seats anymore. I paid extra, and now my chosen seats are gone. When I call Ajet, there's a 40-minute wait time, and when I finally get through, they tell me to resolve the issue with Turkish Airlines since the ticket was purchased from them. When I contact Turkish Airlines, they say it's an Ajet flight and they can't handle additional services. They even mockingly suggest that I can get help with seat selection at the airport. Obviously, we can't travel standing up. I took precautions and booked my flight early, paid extra for the premium package, and selected seats because I was traveling with a child. They take the extra package fee and then take away my rights. I've submitted feedback through both channels, but no one has responded. They provide no solutions. It's a shame what has become of this prestigious brand.
Turkish Airlines, Anadolu Jet, and Ajet Seat Selection Issue I have chosen Turkish Airlines for at least 100 international trips and whenever possible for my flights. After Turkish Airlines canceled their SAW flights in recent years, I was forced to choose Anadolu Jet for my SAW flights. Since my h...
I visited the Turkish Airlines website to purchase a round-trip ticket from Milan to Istanbul. On the ticket purchasing section, there was an option at the bottom labeled 'Ajet' with a lower price. Seeing this option on the Turkish Airlines site, I decided to buy the ticket. However, during the purc...
I purchased round-trip tickets from Turkish Airlines for my daughter (THY PNR: sdfrwm / ticket no: 2352222150730) and her friend (THY PNR: R867HL / ticket no: 2352222150732) for the Esenboga-Stansted route on January 12, 2024. After the tickets were transferred to Ajet, the PNRs were changed to PNR:...
On February 12th, I purchased tickets for April 8th from the Turkish Airlines (THY) website. Due to urgent health issues, I had to put the tickets on hold. After buying the tickets, I received multiple messages informing me that they had established a new company called Ajet and would continue provi...
For the Ramazan holiday, I purchased a ticket on 03.03.2024 from the THY website for my mother, for the Antalya - Istanbul (Sabiha Gokcen) - Antalya route. Due to her leg discomfort, I bought seat 2F in the front row for both flights. On 06.03, I also bought tickets for my sister and her two chil...
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