On 10.12.2025 I received a flight ticket refund via TKPAY to my TKPAY Cüzdan account. I wanted to use this balance to bu...y a ticket from Istanbul to Cleveland, Ohio, USA, but I could not use the amount in any way during the ticket purchase process. Although the refund amount was clearly visible in my
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ...₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I c...anceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to
I requested a ticket refund on May 7th, but Turkish Airlines (THY) credited the amount to their own app as TK Wallet ins...tead of reimbursing it to my credit card. Even after submitting written feedback forms and explaining the situation to customer representatives multiple times over the phone, the a
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the ...refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ...₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I c...anceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to
