1
Ayodele is completely dissatisfied with the result

Turkish Airlines Refund Stuck in TKPay Wallet — Balance Shows but Cannot Withdraw Funds

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December 09, 2025 1:34 am
140

I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was informed that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for withdrawal shows as 0 USD. I am based in Nigeria, and I do not have any plans to travel in the near future, so I need to be able to access this refunded amount. The refund was sent directly to my TKPay wallet by Turkish Airlines, and because of this, I no longer have access to the original ticket details. I contacted customer service about this issue, but it has been 7 days without any response. This lack of feedback and the fact that I cannot use or withdraw my own refund is causing me serious inconvenience. I kindly request that my TKPay wallet balance of 507 USD be made fully withdrawable without further delay, or that you provide a clear and immediate solution that allows me to access this money in cash form from Nigeria.

Ayodele
Ayodele
December 11, 2025 3:00 pm

Please kindly process my refund to the original method of payment.

Ayodele
Ayodele
December 17, 2025 6:55 pm

Dear TKPay Support Team, I am writing to formally demand an immediate refund of my funds to the original credit card used for payment. Kindly note that this payment was made via my credit card, and I am legally entitled to receive my refund through the same payment method. I expect confirmation and resolution within 48 hours as this has caused me so much inconvenience and frustration which is messing with my mental health. Yours sincerely, Ayodele Titus O.

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