Turkish Airlines Refund Stuck in TKPay Wallet — Balance Shows but Cannot Withdraw Funds
I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was informed that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for withdrawal shows as 0 USD. I am based in Nigeria, and I do not have any plans to travel in the near future, so I need to be able to access this refunded amount. The refund was sent directly to my TKPay wallet by Turkish Airlines, and because of this, I no longer have access to the original ticket details. I contacted customer service about this issue, but it has been 7 days without any response. This lack of feedback and the fact that I cannot use or withdraw my own refund is causing me serious inconvenience. I kindly request that my TKPay wallet balance of 507 USD be made fully withdrawable without further delay, or that you provide a clear and immediate solution that allows me to access this money in cash form from Nigeria.
Please kindly process my refund to the original method of payment.
Dear TKPay Support Team, I am writing to formally demand an immediate refund of my funds to the original credit card used for payment. Kindly note that this payment was made via my credit card, and I am legally entitled to receive my refund through the same payment method. I expect confirmation and resolution within 48 hours as this has caused me so much inconvenience and frustration which is messing with my mental health. Yours sincerely, Ayodele Titus O.
