I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was informed that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for withdrawal shows as 0 USD. I am based in Nigeria, and I do not have any plans to travel in the near future, so I need to be able to access this refunded amount. The refund was sent directly to my TKPay wallet by Turkish Airlines, and because of this, I no longer have access to the original ticket details. I contacted customer service about this issue, but it has been 7 days without any response. This lack of feedback and the fact that I cannot use or withdraw my own refund is causing me serious inconvenience. I kindly request that my TKPay wallet balance of 507 USD be made fully withdrawable without further delay, or that you provide a clear and immediate solution that allows me to access this money in cash form from Nigeria.
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank ...
I purchased an Anadolu Jet flight through the Turkish Airlines application. Later, I canceled my ticket to buy another one and agreed to have the cancellation fee transferred to my TK wallet instead of my credit card, as I intended to purchase another ticket. However, as of April, I learned that Ana...
I purchased a flight ticket from Turkish Airlines for October 18th with a total cost of ₺55755. Since the amount could not be debited from my bank card, I sent the ticket fee via EFT. The money was immediately deducted from my account, and despite the IBAN being correct, the ticketing process did no...
Comments