I purchased a round-trip ticket to Cyprus from Turkish Airlines using my mother's card, and I was told she needed to be present. However, there was no prior notification about this requirement. I already faced issues during the check-in and boarding pass creation processes before the flight. They told me I could resolve it at the airport. At the airport, they informed me that the cardholder must be present, otherwise, the ticket would be forfeited. Since the cardholder was out of town, I couldn't comply and requested to show the card via phone, which they refused. As a result, the ₺7000 round-trip ticket was forfeited, and I had to buy a new ticket for ₺9000. I was advised to apply for a refund, which I did three times, but now they are rejecting it. Due to their inconsistent guidance, I suffered a loss of ₺7000. If they had informed me during online check-in and allowed a refund, this issue could have been avoided. The incorrect information and guidance caused my inconvenience.
I purchased a same-day round-trip ticket from Turkish Airlines to Cyprus. The ticket, costing around ₺4500, was for a departure at 13:20 and a return at 20:55 on 24.10.2023. Despite arriving at the airport at 12:00, I was constantly redirected from one counter to another, faced unanswered questions ...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
I bought a ticket with Turkish Airlines for my elderly mother to fly to Antalya on 11 Sep to fly on Oct 16. A week before her flight I contacted the arilines to ask for a wheelchair assistance for my mother and got a confirmation that a request was approved, etc. When my Mother showed at the airport...
Turkish Airlines has consistently caused inconvenience for its customers. Just five days ago, I bought tickets for my mother, sister, and nephew, chose their seats, and paid for them. However, the system only processed my mother's payment, allowing me to select seats and complete the transaction on ...
I purchased a flight ticket with the number TK/WJIBZC from Turkish Airlines for my mother and siblings. The flight was scheduled for 8:30, and we arrived at 7:35. They told us we were 5 minutes late, the plane doors were closed, and our ticket was canceled without a refund. We were told there was no...
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