I bought a ticket with Turkish Airlines for my elderly mother to fly to Antalya on 11 Sep to fly on Oct 16. A week before her flight I contacted the arilines to ask for a wheelchair assistance for my mother and got a confirmation that a request was approved, etc. When my Mother showed at the airport at the middle of the night, she learned that there was no ticket and money was refunded. There was no email or phone call in advance informing me about it. Since then we've been trying to get a simple answer. Why and who canceled the ticket???? After numerous emails back and forth they respond that they can't issue a refund. And we are not seeking a refund, we are seeking an answer to our simple question.
I bought a ticket for my mother on Turkish Airlines for the Ankara to Dusseldorf flight on October 25th at 14:30. The ticket was quite expensive, but we chose THY for my mother's comfort. We made an online reservation for a wheelchair and also paid for luggage, meals, and seat selection. However, du...
Turkish Airlines provided my family with round-trip tickets from Antalya to Istanbul. We informed the airline about our need for wheelchair assistance for both the departure and return flights because my mother is a disabled patient who relies on a wheelchair. Surprisingly, no documentation was requ...
My family purchased round-trip tickets from Turkish Airlines for travel between Antalya and Istanbul. My mother is disabled and relies on a wheelchair, so we informed Turkish Airlines about her need for a wheelchair both for the outbound and return flights. While traveling from Antalya to Istanbul, ...
On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during lo...
Turkish Airlines issue! We had to cancel our Skopje flight tickets because my father was hospitalized due to a serious illness. We contacted Turkish Airlines customer service to request a free refund, as it was impossible for us to travel while my father was in the hospital. The customer service dir...
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