I can say that I have never seen such an arrangement in my life. I am trying to purchase a ticket from THY's website, I get to the payment stage, even enter the 3D Secure code, but the page does not approve and does not redirect to confirm the transaction. When I call the call center, they try to sell me the ₺2700 ticket for ₺3200 under the name of a service fee. Why should I have to pay the salary of the call center employee? For what service are they demanding an extra ₺500 from me? Moreover, the call center representative, Ms. S*****, after trying 3 different banks and 6 different cards, tries to shift the responsibility by saying 'it is probably related to your bank'. I think you should prioritize improving your infrastructure instead of spending on advertisements, if there really is a system issue. The arrangements of the Grand Bazaar merchants pale in comparison to yours.
I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. W...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased tickets from the THY website and needed to cancel them due to a family health issue. While searching online, I came across a site that I thought was THY (I later learned there was no penalty for my tickets). Despite asking if they were THY customer service, they spoke as if they were and...
On 06.06.2024, I tried multiple times to use my accumulated miles for a lunch service through the THY app for my Ankara to Istanbul flight (both the evening before and the morning of the flight). However, the app either did not confirm the service or showed an exclamation mark on the flight number, ...
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