I purchased tickets from the THY website and needed to cancel them due to a family health issue. While searching online, I came across a site that I thought was THY (I later learned there was no penalty for my tickets). Despite asking if they were THY customer service, they spoke as if they were and claimed there was a ₺2,600 penalty, directing me to make a credit card payment. They unjustly took money from my card.
When I called the agency, they tried to justify themselves, saying I did it willingly and that they have voice recordings, suggesting I could complain anywhere I wanted. They are trying to appear right by taking advantage of people's distractions and misleading them. It's easy to say I made the payment willingly. Why did you say yes when I asked if you were THY? We trust THY and give our credit card information to whom?
I demand a refund of the unjust money taken from me. I have submitted my complaint to THY customer service. Do not take advantage of people's distractions! I want a refund of the money you took from me by lying.
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
Today, due to weather conditions, I received a message from Turkish Airlines (THY) that my flight was canceled. I immediately searched for the customer service number online and found 08502429042. I called right away. The agent on the phone said there was a ₺250 fee for taxes and other charges. Desp...
I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight volun...
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