On 06.06.2024, I tried multiple times to use my accumulated miles for a lunch service through the THY app for my Ankara to Istanbul flight (both the evening before and the morning of the flight). However, the app either did not confirm the service or showed an exclamation mark on the flight number, indicating that I did not have the right to this service. I proceeded with my journey without the lunch service. However, 2-3 hours later, I received a message indicating that 3000 miles were deducted from my account for the lunch service. When I called the call center at 16:00 and explained the situation to a representative (Ms. M**), she neither understood nor offered any help. She checked with my flight number and claimed that I had made the purchase, but did not bother to verify whether I faced any issues or used the lunch service at the Ankara airport. I am disappointed that a reputable organization like THY employs such incompetent operators. I demand the return of my 3000 miles. (They only give 3000 miles for a four-flight European journey, yet they can unjustly deduct 3000 miles from my account). I am filing a complaint.
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
On November 10, 2022, we purchased three tickets from Abu Dhabi to Istanbul via the THY website. Within half an hour, we realized that we had expiring miles and called the call center to see if we could use them for the purchase. The call center informed us that we needed to cancel the tickets first...
On 31.12.2023, I purchased a Diyarbakir-Istanbul flight with a departure at 09:30 and arrival at 11:30, with PNR number RYHUPL, for ₺3,205. My flight was continuously delayed, and the final departure time was rescheduled to 16:15. I decided to cancel my flight, and I was informed that a refund of ₺1...
Comments