I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. When I called again, I was put on hold once more, and the process was still incomplete. I asked for the source of the problem and a solution, but received no answers, just more waiting. Frustrated, I decided to request a refund and cancel the transaction, only to be told I had to file a request online myself. I did that but received no response, no refund, and no solution. How can a company operate like this? Most importantly, how can they fail to assist a disabled individual after taking their money? When I called again, the representative was rude and dismissive, asking 'What?' repeatedly in an inappropriate manner. I just want my refund of ₺7615.
THY customer representatives don't seem to know what they're talking about. I've called 10 times, but they still haven't resolved my problem. Every day, I'm put on hold and asked to open a new feedback. I want to send my sister as a companion for our disabled passenger, but I'm told to upload all th...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
Despite wanting to make a paid seat selection with THY, we encounter payment errors even though there are no issues with our bank cards. We spent an exaggerated 120 minutes trying to connect with a customer representative and barely managed to get through. They also couldn't process the payment. It ...
I can say that I have never seen such an arrangement in my life. I am trying to purchase a ticket from THY's website, I get to the payment stage, even enter the 3D Secure code, but the page does not approve and does not redirect to confirm the transaction. When I call the call center, they try to se...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
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