I am an earthquake survivor living in the affected region. Before the earthquake, I had purchased tickets, which I had to postpone after the earthquake because traveling was impossible. When I postponed the tickets, customer service informed me that I could change them for free until September 30. Now, when I want to use the tickets, they say they cannot be used, and they don't know why. The 11th customer service representative I spoke with told me that my tickets were not postponed and that I was marked as a no-show. I have never experienced anything like this; none of the customer service representatives had any information, and they are making me pay for their mistake. I was told that leaving feedback was my only option, but I urgently need to buy a ticket for 2 days later, and they said they would respond within 7 days. Who will solve my problem? It is shocking that Turkish Airlines is damaging its reliability like this.
I could not use the ticket I had previously purchased from Turkish Airlines due to the earthquake. My ticket was suspended for this reason. Although I wanted to use it several times after it was suspended, I could not use the ticket due to incorrect information provided by customer services. Later, ...
We experienced the February 6 earthquake in our home in Hatay. We lost and buried our loved ones. We couldn't enter our home and couldn't find a place to stay. Our car was stuck in the rubble and was completely unusable. We were trying to move away from the earthquake zone. On February 20, I bought ...
I purchased tickets for my family through the Turkish Airlines app for a Malatya-Istanbul flight scheduled two days after the February 6 earthquake. The flight was canceled due to so-called operational reasons, and the tickets were put on hold. While people who paid for their trips that week couldn'...
While purchasing a ticket from Turkish Airlines, I accidentally selected a previously saved date. As a result, I ended up buying the ticket. Within 5 minutes, I called the Turkish Airlines Call Center. They advised me to provide feedback, which I did. However, they are now saying they won't refund m...
Approximately 6 months ago, I reserved tickets for a group of 10 people, consisting of 2 families, for a flight from Adiyaman to Uskup with Turk Hava Yollari. Due to various reasons, I contacted the call center 45 days before the flight date to request a change or cancellation of the tickets. They i...
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