I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email, I could make the change with a 300₺ deduction. Despite sending the email, your relevant department could not cancel the check-in, causing my ticket to fall within the last hour's violation and become void. Despite requesting a change for this ticket and creating 50 complaint requests over the past 3 days, I was told it was a user error. I have purchased over 100 tickets from Turkish Airlines and have been flying with them for years. I have never seen such negligence. Normally, I have made this change process multiple times, but now I am being inconvenienced. I will never choose Turkish Airlines again. I will also pursue legal action regarding this matter.
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
I purchased a ticket from Turkish Airlines for a domestic flight. 20 minutes later, I wanted to cancel the ticket. They said the cancellation request could not be processed because they couldn't access my account. However, when they were withdrawing money from my account while purchasing the ticket,...
Recently, I purchased a ticket from Turkish Airlines, but when I tried to change the flight time, it was not allowed. When I tried to cancel the ticket, the cancellation fee was exorbitantly high, much higher than 10-20-30%, which would have been understandable. I had not received any service for th...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
Hello, we were victims of Turkish Airlines and their Customer Service. I booked 5 tickets from Istanbul to Sharm El Sheikh for both ways via a website specializing in this business. I added those flights to my Turkish Airlines application. After a few days, I received a message that our first flight...
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