I purchased a round-trip flight ticket between Turkey and America. I chose the non-refundable option for the outbound flight, and for the return flight, there were three options: non-refundable, partially refundable, and fully refundable. I selected the fully refundable option to be able to make changes to my ticket. However, when I called customer service, they requested an additional $160 for the change. When I explained the situation, they said they couldn't see the ticket details and couldn't redirect me to someone who could. How can they request money if they can't see the details? The tickets for the date I want to change to are much cheaper, and I wanted to postpone it by 3 months. I also have the conversation recordings to prove this. When I first bought the ticket, I called you, and you told me that with a fully refundable ticket, changes could be made without extra charges, which was the purpose of choosing this option. Additionally, I paid for extra travel insurance. I request a free change of my ticket. I am urgently awaiting your response.
I purchased a round-trip ticket from Turkish Airlines to New York. I did the same in September 2021. The outbound flight allows for a paid refund and change, while the return flight, which is fully flexible, promises a full refund. Date changes are also free because I might need to travel to two sta...
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
I booked round-trip tickets for five people from Ankara to Miami via Istanbul using the reservation code SCR. At the time of purchase, the total price was ₺130,000. To ensure that the return tickets could be fully refunded, I paid an additional ₺50,000 for an upper-class ticket (H class), bringing t...
I bought a round-trip ticket from Turkish Airlines that was fully refundable, but when I went to get my money back, they took out 99% of the price of the ticket. I don't understand why they charged extra for the option to get a refund when I bought the ticket. Now, they're only giving me back 1,500 ...
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