I booked round-trip tickets for five people from Ankara to Miami via Istanbul using the reservation code SCR. At the time of purchase, the total price was ₺130,000. To ensure that the return tickets could be fully refunded, I paid an additional ₺50,000 for an upper-class ticket (H class), bringing the total to ₺180,000. I specifically chose the 'fully refundable' option as shown in the attached image, and my Miami flight went smoothly. However, when I attempted to cancel the return flight, I was only offered a refund of approximately ₺5,000 for all five tickets. I contacted customer service and provided feedback, but I was told that the tickets could not be refunded. Please look at the marked area in the image I uploaded. Why is there an option to pay an extra ₺50,000 for a refundable ticket if it can't actually be refunded? The baggage and seat rights are the same regardless. This is misleading. I paid the extra ₺50,000 to ensure the tickets were refundable, but now the refund is only ₺5,000. You can see this screen by performing any ticket inquiry. If the tickets are non-refundable, then why does it say 'fully refundable'?
Dear Sir/Madam, On 12/10/2023, I purchased an Economy Promotion ticket for the Istanbul-Miami flight and an H Class Economy Flexible ticket for the Miami-Istanbul return flight on 04/12/2023. I completed my Istanbul-Miami flight on 12/10/2023. After arriving here, I decided to cancel my return...
On 04.12.2023, I purchased a round-trip ticket from Istanbul to Miami, departing on 04.12.2023 and returning on 01.02.2024. Due to uncertainty about my return date, I opted for the economy class (h) package, which includes a full refund guarantee. The normal round-trip ticket price was ₺20,000, but ...
I purchased a round-trip ticket to Chicago from Turkish Airlines. Wanting to ensure a refund in case of cancellation, I called Turkish Airlines. The representative I spoke with informed me that I needed to buy a Prime Fly ticket to get a full refund. Trusting this information, I bought the tickets. ...
I purchased a round-trip ticket from Turkish Airlines to New York. I did the same in September 2021. The outbound flight allows for a paid refund and change, while the return flight, which is fully flexible, promises a full refund. Date changes are also free because I might need to travel to two sta...
I had two round-trip tickets from Adana to Ankara with the reservation code UMM8YK. My first ticket had a cancellation and refund eligibility for approximately 500₺. (This is shown in the online ticket I received, and I have attached a photo as proof.) I decided to cancel my first outbound ticket an...
Comments