Regarding my damaged luggage with THY. Since 15.11, my luggage with file number 2023262828, which was delivered in a damaged and irreparable condition, has not been resolved for 32 days. As stated in the company's letter, the replacement cost of my large Samsonite suitcase is ₺9,409, but I have only been offered half of that amount. With the offered half amount, I can't even purchase a cabin-sized suitcase of the same brand. I have a new flight with THY on 24.12 and I need a suitcase. The THY baggage department has apologized multiple times and acknowledged that I am right, but the insurance claims department has not responded to my objection and I am awaiting resolution. The legal period is 21 days, but I have been waiting for 32 days. It seems like a method to wear me down and make me give up. I trusted THY and chose them for all my flights, but we are not getting any answers. Instead of just saying 'you are right,' I expected a management that delivers definitive results and gets the job done. I request that my claim be resolved and that I be paid the amount needed to purchase a large suitcase before my flight on 24.12. I hope this time someone will resolve the claim.
Approximately three months ago, during my trip with Turkish Airlines (THY), my Samsonite suitcase was damaged. I filed a report at the airport and uploaded all necessary documents, including the Samsonite store report, to the relevant page on THY's website. However, for the past three months, THY ha...
Hello, during my February trip with THY, my Samsonite baggage was torn and became unusable. A report was filed at the airport. On February 28, I created a baggage damage form. Samsonite provided a report valuing the luggage over 9000₺. THY said they would compensate around 6000₺, which I accepted. D...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
During my flight from Cyprus to Ankara with THY on 01.12.2023, my suitcase was damaged beyond repair. I reported the baggage issue to THY, and a report was filed. However, it took 14 days for the compensation unit to respond to my claim. In their response, they requested a repair invoice or a letter...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
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