On 05.11.2023, I purchased tickets for three people to Milan from the THY website because it stated that ski equipment could be transported for free on international flights. I even called customer relations to register our ski equipment for both departure and return. My flight is in two days, on 27.01.2024. Today, when I checked the website, I found out that the policy had changed. When I bought the tickets, it was free, which is why I chose THY. I told them they can't change the rules at the last minute and charge me an additional ₺10,000. Ms. B**** from customer relations was very cold and disrespectful, saying, 'This is our policy, there's nothing we can do for you,' and ended the conversation. If I had known about this policy when purchasing the ticket, I wouldn't have bought it. If you are buying a ticket from THY, be prepared for surprise costs.
I want to express my dissatisfaction with the additional charge I incurred for my ski baggage on a Turkish Airlines flight from Bosnia and Herzegovina to Istanbul Airport. As per the information provided on Turkish Airlines' website, you can bring one set of ski equipment with you on international f...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
I purchased tickets from THY with a 'free change' policy as my travel plans were uncertain due to work. I selected a Comfort-Jet class ticket for my outbound flight and a Prime-Fly class ticket for my return flight. Once my schedule was confirmed, I attempted to change my outbound ticket first. When...
My spouse bought 3 tickets for the THY flight from Konya to Istanbul at 9:50 AM on Saturday, January 20, 2024. I purchased the THY flight from Istanbul to Antalya at 12:20 PM on the same day. These arrangements were made on January 19, the night before the flight. On the morning of January 20, I rec...
I am raising a complaint against THY. On 03.08.2023, I realized that the ticket I had purchased for my wife and children for the date 13.08.2023 was incorrect. I immediately called for a ticket change 4 hours before the flight. The THY call center told me they could put the ticket on standby, and I ...
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