On March 21, 2023, I flew from Pristina to Ankara with a stopover in Istanbul on Turkish Airlines. When I got to Ankara, I saw that my luggage was broken. I told the people at the airport right away, and they made a report. The worker told me that they couldn't give me a replacement right away because my luggage was so badly damaged, but I could pick it up at any airport or have it sent to my home. Since I live in Isparta, I asked Turkish Airlines' baggage department to send my bags to my house and waited for their claims department to figure out how much money I was owed. On April 3, 2023, I got a reply saying that my claim for compensation was denied because my luggage had been damaged and fixed on a previous flight with Turkish Airlines. I asked for a new look at my claim both in writing and in person on the same day. But on April 4, 2023, I got the same answer, even though the worker at the airport who made the report told me a replacement could be given. I don't think it's fair that my claim for compensation was turned down because of a previous repair when the airport staff said a replacement could be given. My claim number is 2023054046, and my report number is ESBTK72159. I want Turkish Airlines to take care of my problems and pay me for the trouble and damage they caused by mishandling my luggage.
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
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