Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so I couldn't file a report. I dragged the broken-wheeled luggage home, which took at least 45 minutes (excluding time spent in transit). In the following days, I filed a damaged baggage report with the number 2024133440 on a date allowed by their system. They responded, 'We cannot assess compensation for your damaged baggage as there is no report in our system.' Why should I have to cancel my urgent plans because of you? Would you compensate for the loss caused by the cancellation? Either I cancel my plans and deal with filing a report, or I continue with my broken-wheeled luggage and get this response from Turkish Airlines. It's a paradox. Although I don't travel frequently, I've used various domestic and international airlines, and none have been this bad. None of them compensated for damages, but that's because none of them damaged my belongings. I can't say I won't use them again because they know that due to lack of competition, everyone has to use them sometimes. This is the reason for the decline in quality.
On 31.07.2023, I took a flight with Turkish Airlines. Before the flight, I handed over my luggage with only the handle broken. After the flight, I noticed that the wheel of my luggage was broken and immediately went to the lost baggage section to report the issue. However, they had registered my lug...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
Turkish Airlines Damaged My Luggage and Offered a Ridiculously Low Compensation! On June 30, 2025, I flew with Turkish Airlines on flights TK353 (Astana–Istanbul) and TK2814 (Istanbul–Samsun). Two of my luggage items – one Samsonite large-size suitcase and one Herschel hard-shell cabin-size suitcase...
On April 15, 2024, after my flight from Agri to Istanbul with Turkish Airlines, I discovered that the wheel of my luggage was broken when I retrieved it. I immediately reported this to the Turkish Airlines baggage services at the airport. Since I had a lot of luggage and a long journey ahead, I expe...
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