While I was in the Miles and Smiles Classic Plus status, I needed 3100 points to reach Elite status. The THY mobile app suggested converting miles to status miles for Elite. I decided to test this by converting a small amount of miles first. I used 1500 miles to get 300 status miles, but instead of increasing, my status miles decreased by 1500. A week later, I tried again and obtained some status miles, but my status miles decreased again instead of increasing. My miles also decreased further. Essentially, both my miles and status miles were unjustly deducted. I contacted customer service by phone, but there was no solution. I provided feedback and received a highly disrespectful email in response. They treated me like a child, directing me to their website for information on how to earn miles, without any explanation for their mistake. They wronged me, and instead of correcting it, they responded mockingly. I am still furious and cannot calm down. THY and Miles and Smiles, please be more solution-oriented. If you made a mistake, correct it. You are blatantly violating my rights. This issue has gone beyond just miles. As a lawyer, I will now file a lawsuit purely for moral satisfaction.
Thai Airlines is a partner of the Miles and Smiles program, and all miles are earned in Y class, as stated on THY's official page. Despite entering my membership number, my miles for the Hong Kong - Bangkok and Bangkok - Hong Kong flights were not credited to my account. I provided feedback through ...
I obtained a credit card with a miles feature and registered on the THY system with membership number TK008225447. Later, I made purchases with my credit card to accumulate miles, collecting approximately 123,000 miles. I intended to use about 90,000 miles for myself and my family. Despite paying th...
My THY Miles and Smiles membership was unfairly canceled. I use Miles and Smiles cards from 3 different banks to earn miles, making my purchases with these cards, and even maintaining deposits to elevate my segment. I earn miles. The miles program states 'You can buy tickets for your friends with yo...
I am trying to convert the miles I earned from my purchases on my Garanti Bank Miles&Smiles card into status miles, but the conversion section shows that I can only convert a very small number of miles. However, both the THY website and the Garanti Bank site state that I should be able to convert up...
I have an Elite Plus membership in the THY Miles & Smiles program. When I called to find out what is needed to use the gift upgrade for family members, I was informed that I needed to create a family membership and then call customer service again after purchasing the ticket to complete the process....
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