Turkish Airlines Miles and Smiles Program Mileage Calculation Error
While I was in the Miles and Smiles Classic Plus status, I needed 3100 points to reach Elite status. The THY mobile app suggested converting miles to status miles for Elite. I decided to test this by converting a small amount of miles first. I used 1500 miles to get 300 status miles, but instead of increasing, my status miles decreased by 1500. A week later, I tried again and obtained some status miles, but my status miles decreased again instead of increasing. My miles also decreased further. Essentially, both my miles and status miles were unjustly deducted. I contacted customer service by phone, but there was no solution. I provided feedback and received a highly disrespectful email in response. They treated me like a child, directing me to their website for information on how to earn miles, without any explanation for their mistake. They wronged me, and instead of correcting it, they responded mockingly. I am still furious and cannot calm down. THY and Miles and Smiles, please be more solution-oriented. If you made a mistake, correct it. You are blatantly violating my rights. This issue has gone beyond just miles. As a lawyer, I will now file a lawsuit purely for moral satisfaction.
