I am trying to convert the miles I earned from my purchases on my Garanti Bank Miles&Smiles card into status miles, but the conversion section shows that I can only convert a very small number of miles. However, both the THY website and the Garanti Bank site state that I should be able to convert up to 40,000 miles into status miles within a year. When I contacted THY customer service, they directed me to Garanti Bank. When I contacted Garanti Bank, they directed me back to THY. I have lodged complaints with both institutions regarding this issue, but I have not received any response.
Additionally, since I upgraded from Classic to Classic Plus, there has been a reduction in my status miles. There is no notification regarding the expiration of miles, and it is not visible on the miles protection screen. How is it possible that my miles are disappearing? I request information on this matter.
I intended to convert my miles to status miles to upgrade from Classic Plus to Elite, but I am unable to do so due to these issues. I urgently request a response.
I've been an Elite status member of THY Miles Smiles for nearly 10 years. The card's validity date is listed as 31.12.2024, and I assumed my first year would end on 31.12.2023, during which I planned to accumulate 30,000 miles to maintain my status. However, it turns out that the one-year card valid...
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
While I was in the Miles and Smiles Classic Plus status, I needed 3100 points to reach Elite status. The THY mobile app suggested converting miles to status miles for Elite. I decided to test this by converting a small amount of miles first. I used 1500 miles to get 300 status miles, but instead of ...
I’ve been a Miles Smiles member for over 10 years, and my points, which are supposed to be usable through Turkish Airlines (THY), are inaccessible because my account is marked as frozen. I can’t log in using my TK number, phone number, or email, and customer service redirects me to the website witho...
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