On August 22, 2023, during my Bremen-Istanbul trip with Turkish Airlines, my 36-day-old baby's stroller was not delivered, causing me to spend hours at the lost and found department. While my baby was crying, I answered numerous questions and waited in the parking lot, incurring high costs. I had to carry my luggage and baby simultaneously. After countless emails and phone calls, I was directed to the payment department last week. Despite living in Germany, you asked for my IBAN number. The provided number was correct, but it was strange that you requested a Turkish account number. The notary fee for the power of attorney is higher than the amount you will pay. I urge your officials to either do their jobs properly or stop causing us so much inconvenience. This situation is not befitting of such an established company. I wish I had requested a baby stroller; at least if I had spent ₺25,000, my efforts would have been worth it. However, I didn't request it because I didn't find it ethical. As someone who can't be reimbursed ₺1,100, I spent my 35-day vacation seeking solutions, sending emails, and making phone calls. With my 37-day-old baby in my arms, I spent my time and money on taxis. I could write more, but unfortunately, even this much says a lot.
On September 22, 2023, during my wife's Istanbul-Amsterdam trip with Turkish Airlines, our baby stroller was not delivered to us at Amsterdam airport. My wife waited for three hours for the lost stroller and wanted to file a report; however, Turkish Airlines officials said that a report was not nece...
We flew with Turkish Airlines on July 2, 2025, from Istanbul (IST) to New York (JFK). Upon arrival, we realized that our Prego Lotus baby stroller had gone missing. It has now been 22 days, and the stroller still has not been located. I filed a lost item claim under reference number 2025142156, and...
THY Baby Stroller Damage We traveled with the relevant airline from Istanbul Airport to Dalaman Airport on the 06:35 flight on 16.08.2023. The baby stroller of my daughter, which I handed over in good condition at the gate of the plane, was delivered to me in Dalaman Airport in a damaged and unusab...
On April 18, 2023, I traveled from New York's John F. Kennedy Airport to Istanbul Airport. When I got off the plane, I received my baby stroller. They brought my stroller last, after everyone else had taken theirs. I was carrying my child, bags, and a backpack. After a long journey, I was very tired...
In my complaint with file number 2023287864, our stroller was delivered broken at the end of our flight in Izmir. The staff at the lost baggage unit did not inform us that we needed to upload these documents to the Turkish Airlines website within 7 days and did not provide us with the report number ...
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