During our August 31st flight TK 1033 from Istanbul to Budapest with THY, we entrusted our dog, who is like a child to us, to your irresponsible and heartless staff because he weighed over 8 kg and had to be placed in the cargo hold. We were already extremely anxious because we knew about your previous issues with handling live animals. Unfortunately, our worst fears came true.
Upon arriving in Budapest, we were informed that our dog was left behind at Istanbul Airport. After lengthy phone calls with THY customer service, we were told to fill out the lost baggage form on your website and that you would get back to us.
Meanwhile, it didn't seem to matter to you that our dog was locked in a crate without food or water, needing to relieve himself.
It is clear that you do not have personnel capable of handling the responsibility of transporting a live animal, nor do you have staff who can provide us with information.
After numerous phone calls and a lot of stress, 2 hours passed before we finally received information about our dog, who had been left and forgotten in a corner at the airport. Our dog, whom we handed over at 10:00 AM, was returned to us at 9:00 PM. He was confined in his crate for 11 hours without his needs being met.
Additionally, we learned that our 3 suitcases were loaded onto the plane and then removed due to a 'system error.' The suitcases were brought on a later flight, but given what we experienced with our dog, this additional inconvenience is hardly worth mentioning.
Here is the translated text from Turkish to English:
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During our August 31st TK 1033 Istanbul - Budapest trip with THY, we unfortunately entrusted our dog, who is like our child, to your irresponsible and heartless staff because he was over 8 kg and had to be placed in the cargo hold. We were already extremely anxious because we knew about your insensitivity towards living beings and that you had a bad reputation in this regard. And ultimately, what we feared happened.
When we landed in Budapest, we were told that our dog was forgotten at Istanbul airport. Following long phone conversations with THY customer service, the response we received was "fill out the lost baggage form on our website, and we will get back to you."
Meanwhile, the fact that the dog was closed in a box without water and food, and had to relieve itself, was of no concern to you, of course.
It is clear that you do not have personnel capable of taking responsibility for transporting a living being, nor do you have staff with a sense of duty to inform us.
As a result, after numerous phone calls and nervous breakdowns, 2 hours passed, and we were finally able to get information about our dog, who had been left and forgotten in a corner of the area. The dog we handed over at 10:00 AM was delivered to us at 9:00 PM. So, he was locked in his crate for 11 hours without having his needs met.
In the meantime, we also learned that our 3 suitcases were loaded onto the plane and then unloaded again due to a "system error." Our suitcases were brought on the next flight, and I am not even mentioning this additional grievance after what we experienced with our dog.
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