My ticket purchased from Turkish Airlines was canceled without any reason. As a result of my complaint, I was awarded a compensation of 400€. However, Turkish Airlines wants to pay this amount in ₺ based on the exchange rate on the date the check was issued, or they require an international € IBAN.
Since around January, despite my request to receive the payment in €, they insist on paying in ₺. If they are to pay in ₺, I requested that it be based on the exchange rate on the date of the EFT transaction. However, they did not respond positively to this either. Even when I provided a € IBAN, they did not accept it, demanding an international IBAN outside of Turkey. Despite the significant difference between 40€ and 400€, Turkish Airlines believes they are in a more advantageous position than Turkish citizens.
They mentioned that they would pay approximately 500-600₺ or less. As of March 4th, despite sending multiple emails, my payment has still not been refunded. If you purchase a ticket in € and it gets canceled, and you are a Turkish citizen, they pay based on the exchange rate on the date the check was issued. If you want the payment in €, they require an international IBAN. It seems everyone is acting according to their own rules.
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
Turkish Airlines is not providing me with the compensation and ticket refund that is my legal right and approved by Civil Aviation. For the refund process of ₺7,365 approved in my legally entitled feedback TK-9816087, I was asked to open a new request. Subsequently, I opened the record TK-9849986 a...
I was offered to be taken on the next flight by Turkish Airlines on August 5th and was told that a compensation of 400 euros would be paid. First of all, the fee was stated as euros, and then I was told that it would be calculated as Turkish lira, at the exchange rate of that day. They gave me 1 yea...
I purchased a flight ticket from Turkish Airlines for October 18th with a total cost of ₺55755. Since the amount could not be debited from my bank card, I sent the ticket fee via EFT. The money was immediately deducted from my account, and despite the IBAN being correct, the ticketing process did no...
On August 5th, Turkish Airlines offered to put me on the next flight and promised a compensation of €400. Initially, they mentioned €400, but later they said it would be calculated in ₺ based on the exchange rate of that day. They gave a one-year period, and since then, I have provided feedback mayb...
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