Segway Ninebot F2 Developed Steering and Suspension Problems After Two Weeks

I purchased a Segway Ninebot F2 electric scooter through A101 Online. Approximately two weeks after receiving the scooter, I began experiencing several serious issues, including excessive play in the front suspension, looseness in the steering assembly, and battery performance problems. While riding, the loose steering significantly reduces my confidence in the scooter's handling, and the battery performance has been far below my expectations.

Because of these problems, I took the scooter to an authorized Segway service center for inspection and repair. However, after the service and the checks that were performed, none of the reported issues were resolved. The steering looseness, suspension play, and battery-related problems continue exactly as before. I am particularly concerned about the steering and suspension issues because they directly affect riding safety. Experiencing multiple defects in a brand-new scooter after such a short period of ownership is unacceptable.

I request that Segway provide a replacement with a brand-new Segway Ninebot F2 so that these recurring problems can be permanently resolved. I expect a fair warranty solution that reflects the quality and reliability promised at the time of purchase, allowing me to use the scooter safely and with confidence.